Telecom Industry

Telecom Industry

Telecom Industry

Our assistance enabled the client to successfully analyze the type of usage which is more prominent in the respondents. They were also able to understand the kind of services they need to incorporates as well as capture quality feedback from the respondents with respect to improvement in their existing services.

Insights Opinion’s Survey Audits helps you to:

Leading global service network provider

The Mandate

To understand the usage  and feedback  of the existing customers in accordance with the types of services provided by brand

Methodology

  • Conducting quantitative research with the customers of the leading telecom service provider to understand the views and recommendations of its customers for enhancing their services.
  • Researchers designed to a comprehensive questionnaire to capture the quantitative information about the feedback of existing customers.
  • Customers using the services of the service provider for 1 year or more were targeted to capture the quality information.
  • Research was conducted in Singapore, Japan, China, and Hong Kong with 500 surveys in each of these countries, thus making the sample size to be 2000.
  • A mixed methodology  approach was adopted to capture data  from the respondents.
  • Assistance was provided for questionnaire translation, localization survey programming and sampling
  • Deployed specialist team of experienced interviewers with knowledge  in the telecom sector to capture the quality information form the respondents
  • Time Frame : 4-6 weeks

Basic Inputs/Delivery

  • Survey transcripts were developed in word format to ensure the quality of results.
  • Country wise reporting and analysis was presented.
  • Online reporting of quota completes were provided to track survey process.

Results

Our assistance enabled the client to successfully analyze the type of usage which is more prominent in the respondents. They were also able to understand the kind of services they need to incorporates as well as capture quality feedback from the respondents with respect to improvement in their existing services.

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